Contact us
Email us and we will reply within 2 business days. Please include your Player ID. You can find it in the game: tap the ☰ menu button, then About.
If you write from inside the game (About › Support), your Player ID, app version and device model are filled in for you.
developer@oduckgames.comCommon questions
I got a new phone. How do I keep my coins?
Before you switch, tap the ☰ menu button, then Account, and link Google (on iPhone, Apple). On the new phone, install the game and sign in with the same account. Your coins, level and piggy bank come back.
If you never linked an account, your progress stays on the old phone. Write to us with your Player ID and we will try to help.
I ran out of coins.
The Golden Bell in the lobby gives free coins every 4 hours. When you can't afford a spin, the game lowers your bet automatically and offers rescue coins a few times a day.
I paid but did not get my coins.
Close the game completely and open it again. Unfinished purchases are usually delivered when the game starts. If it is still missing, email us your Player ID and the order number from your Google Play or App Store receipt.
How do I get a refund?
Payments go through Google Play or the App Store, so refunds are handled by them. Google Play: request a refund. App Store: reportaproblem.apple.com.
Can I win real money?
No. Golden Bell Slots is a free-to-play game for entertainment only. It does not offer real money gambling. Coins have no cash value and cannot be exchanged for money or prizes.
How do I stop notifications?
Tap the ☰ menu button and turn off Alerts, or turn off notifications for the app in your phone's settings.
Delete your data
You can delete your Golden Bell Slots account and all data linked to it at any time.
In the game
Tap the ☰ menu button, then About › Delete account, and confirm. Your saved progress on our server, your sign-in account (including a linked Google or Apple account) and the data on your phone are deleted right away.
By email
If you no longer have the game installed, email developer@oduckgames.com with the subject Delete my data and your Player ID if you know it. If you linked Google or Apple, tell us which one.
We delete email requests within 30 days and confirm by email. Deleted progress and unused coins cannot be restored. Purchase records that Google or Apple keep for tax and payment reasons are handled under their own policies.
Uninstalling the game removes the data stored on your phone, but not the copy saved on our server. Use the email above to remove that as well.
Golden Bell Slots is intended for adults (18+). It does not offer real money gambling or an opportunity to win real money or prizes. Practice or success at social casino gaming does not imply future success at real money gambling.